Dulux Promise Terms and Conditions
 

We promise our paint will give you the perfect colour with a uniform finish and the coverage stated, or we’ll replace it. 

1.    These Dulux Promise Terms and Conditions (these "T&Cs") outline the terms and conditions according to which you may avail of the Dulux Promise guarantee (the "Promise") provided by Dulux Paints Ireland Limited (company number 120827) of Shandon Works, Commons Road, Cork, T23 ET21 ("AkzoNobel", "our" and "we").

2.    The Promise entitles you, as an Eligible Participant, who has purchased any of the following Dulux products:

2.1  Vinyl Matt or Vinyl Soft Sheen;

2.2  Easycare Washable Matt, Kitchens, Kids or Bathrooms;

2.3  MODA by Dulux;

2.4  Dulux Weathershield;

2.5  Dulux Trade: Vinyl Matt, Vinyl Soft Sheen, Diamond Matt, Diamond Satinwood or Diamond Eggshell (500ml and larger packs only); or

2.6  any Dulux or Dulux Trade product with the Dulux Promise logo on-pack

(in each case the "Selected Product") in the Republic of Ireland and who can demonstrate to our satisfaction that the Selected Product has not delivered the perfect colour, a uniform finish or the coverage stated on the pack, to a voucher for a product we recommend to replace the Selected Product. 

3.    The Promise is available to private individuals and sole traders aged 16 and above that are resident in the Republic of Ireland and to all partnerships and companies with their registered office address in the Republic of Ireland (each an “Eligible Participant”). The Promise is not available to employees of the AkzoNobel group of companies, their agents, wholesalers, resellers or retailers.  Resellers and retailers may not submit claims on behalf of their customers.

4.    The Promise entitles you to a voucher to replace the Selected Product with the product we recommend replacing it with (the "Replacement Product") only and excludes any claim for labour or other costs in respect of the Selected Product or Replacement Product.

5.    Claims can only be made by the Eligible Participant that purchased the Selected Product. 

6.    The Selected Product must have been applied on properly prepared surfaces and in accordance with the manufacturer’s tips and instructions (including on-pack, datasheet and colour label instructions).

7.    Claims must be submitted by contacting the AkzoNobel Customer Advice centre via email to duluxpromiseireland@akzonobel.com or post to Dulux Paints Ireland, Unit J South City Business Park, Tallaght, Dublin 24, D24YK25, no later than 6 months after the purchase of the Selected Product. You will be required to:

7.1  Provide a clear copy of your itemised receipt or invoice showing the details of the Selected Product that you have purchased, the date of the purchase and the price paid for the Selected Product;

7.2  Provide a description of the issue with the colour, the finish or the coverage of the Selected Product;

7.3  Provide the eircode of the address at which the Selected Product has been applied;

7.4  Provide a photo of the wall(s) painted with the Selected Product; and

7.5  Provide the batch number that is printed on the can of the Selected Product.

8.    Provided that the Selected Product has been applied on properly prepared surfaces and in accordance with the manufacturer’s tips and instructions (including on-pack, datasheet and colour label instructions), the claim will be deemed valid if the description of the issue and the photo provided demonstrate that the Selected Product has not delivered the perfect colour, a uniform finish or the coverage stated on the pack. 

9.    We may send a representative to assess the painted area in question, to verify that the claim is based on a legitimate purchase of a Selected Product and/or to ensure that the Selected Product and its application meet the conditions set out in these T&Cs required for the Promise to apply. 

10.  If your claim is deemed to be valid, a voucher for the Replacement Product will be sent to you by post within 28 days. You can redeem your voucher for the Replacement Product at any participating store before the voucher expiration date. Replacement Products are subject to availability. Full voucher terms and conditions apply, see voucher for details.  Participating stores include: Woodie’s, B&Q, Homebase, Dulux Decorator Centres, Pat McDonnell’s and most independent paint retailers (please note list is correct at time of publishing but remains subject to change). 

11.  The voucher is valid solely for the Replacement Product. 

12.  For a claim related to a colour not being perfect, the Replacement Product cannot be in the same colour as the Selected Product which is the subject of the claim, and the Promise will not apply to the Replacement Product.  Replacement Products for a claim relating to colour are limited to 10L per claim and per Eligible Participant claiming. 

13.  For claims related to paint mixed instore, the Promise will apply only to Selected Products that have been mixed into a genuine Dulux colour mixing base (Light, Medium or Extra Deep).

14.  Where the Selected Product is white paint, the Promise applies to the colour, coverage and finish of the white paint only. If the Selected Product is white paint which has been mixed to a colour instore, the Promise shall not apply.

15.  We reserve the right to reject a claim if we have reason to believe that it is fraudulent or that there has been a violation of any of these T&Cs.

16.  We accept no responsibility for claims that are incomplete, illegible, damaged or lost. Proof of submission of a claim is not proof of receipt.

17.  It is not necessary for Eligible Participants to return the unsatisfactory Selected Product (unless we specifically request it, in which case we shall arrange and pay for carriage). Returns will not be accepted. Disposal of any product is the responsibility of the customer. 

18.  No third party or joint submissions will be accepted.

19.  The Promise is not available where the Selected Product has not delivered the perfect colour, a uniform finish or the coverage stated on the pack due to reasons outside of our control (for example an issue with the substrate) or where the Selected Product was applied on surfaces which were not properly prepared or applied otherwise than in accordance with the manufacturer’s tips and instructions.

20.  Claims not made in accordance with these T&Cs will be deemed invalid. If a claim is refused because the terms of the Promise have not been met, AkzoNobel’s decision is final. 

21.  If any provision of these T&Cs is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed not to be part of the T&Cs and it shall not affect the enforceability of the rest of the provisions of these T&Cs.

22.  We reserve the right to withdraw, amend or terminate the Promise without notice. All claims made in accordance with these T&Cs and made prior to the Promise being withdrawn, amended or terminated will still be honoured. 

23.  The voucher has no cash value, is not transferable or assignable and cannot be used in conjunction with any other offers or promotions. No cash or alternative to the voucher will be provided.

24.  Without prejudice to clause 25, AkzoNobel shall not be liable for any:

24.1       Loss of profit;

24.2       Loss of use;

24.3       Loss of goodwill and/or reputation;

24.4       Loss of revenue;

24.5       Loss of business;

24.6       Loss of anticipated contracts and/or savings;

24.7       Loss of opportunity; or 

24.8       Any indirect or consequential loss, damage or costs incurred by you or any other customer or other affected party, in connection with the Selected Product, the Replacement Product or this Promise, or the cost of any labour for the application of the Selected Product or the Replacement Product.

25.  AkzoNobel's total liability to you, whether under these T&Cs, in contract, tort (including negligence), for breach of statutory duty or otherwise, shall be limited to the amount of the monies actually paid by you for the Selected Product. 

26.  These T&Cs do not exclude or restrict liability for any liability which cannot be excluded by law. 

27.  All warranties, conditions and other terms implied by statute or common law or through trade, custom or course of dealing are, to the fullest extent permitted by law, excluded from these T&Cs.

28.  The Promise does not affect your statutory rights.

29.  Please refer to our Privacy Policy for information on how your personal data will be processed.[1]

30.  Please retain these T&Cs for future reference.

31.  These T&Cs are governed by the laws of Ireland and you and AkzoNobel shall submit to the exclusive jurisdiction of the Irish courts.

32.  AkzoNobel, the AkzoNobel logo, Dulux, the Flourish logo, Let's Colour, distinctive colour names and liveries are trademarks of the AkzoNobel group ©AkzoNobel 2020.

Email address for all Promise related correspondence is: duluxpromiseireland@akzonobel.com

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